Return Policy

Paccari España — company name, CIF/NIF, full address, contact email: j.paez@paccari.com

Last updated: [November 10, 2025]

Scope

Orders placed at https://paccari.com/es/ — (please specify whether the order is for mainland Spain, the Balearic Islands, the Canary Islands, the EU, or international).

1. Deadline for requesting a refund

You have 14 calendar days from the date you receive your order to request a return (you can extend this to 30 days if you prefer).

2. Products That Can and Cannot Be Returned

  • Accepted: products in perfect condition, unopened, and in their original packaging, unless there is a manufacturing defect.
  • Not accepted: opened perishable items, personalized products, and items sealed for hygiene reasons if the seal has been broken.

3. Return Policy

  • The product must be stored under conditions suitable for resale.
  • Please include the proof of purchase (order number) and the original packaging.
  • Request a refund by sending an email to customer.service@paccari.com with your order number and the reason for the refund.

4. Return Shipping Costs

Unless there is a defect or error on our part regarding the shipment, the customer is responsible for return shipping costs. In cases of a defective product or an error on our part, we will cover the return shipping costs.

5. Refund

  • Timeframe: Once we have received and verified the return, we will issue a refund within a maximum of 14 days (we aim to process it within 7 business days).
  • Method: The refund will be issued using the same payment method used for the purchase, unless otherwise agreed.
  • Partial deductions may be applied if the product shows signs of damage due to misuse.

6. Changes and Cancellations

For exchanges or cancellations before shipment, please contact j.paez@paccari.com as soon as possible. Price differences or additional fees may apply.

7. Legal Warranty

The products are covered by the legal warranty of conformity provided for in applicable law (2 years in Spain). For issues related to lack of conformity, please follow the claims procedure.

8. Procedure

  1. Contact customer.service@paccari.com with your order number and the reason for your inquiry.
  2. You will receive instructions and guidance on how to return the item.
  3. Send us the product, and after we've verified it, we'll confirm your refund or exchange.